Refund Policy

1. General Refund Policy

At Maureen F Fitch Electrical Engineering, we strive to provide professional services that meet our clients' expectations. Due to the nature of professional engineering consulting and design services, our refund policy reflects both industry standards and our commitment to fair business practices.

2. Consulting Services

For consultation services provided:

• Full refund available: If cancelled at least 48 hours before scheduled consultation
• 50% refund available: If cancelled 24-48 hours before scheduled consultation
• No refund: For cancellations less than 24 hours or no-shows
• Rescheduling: Available at no charge with 24-hour notice

3. Engineering Design Services

For design and engineering project services:

• Initial consultation fee: Non-refundable after consultation is completed
• Project deposits: Refundable minus 10% administrative fee if project is cancelled before work begins
• Partial work completed: No refund for work already performed; remaining balance refundable
• Full project completion: No refunds as all services will have been delivered

4. Industrial Control Systems

For industrial control system engineering:

• Assessment services: Full refund if cancelled before on-site work begins
• Design and implementation: Refund calculated based on completed work percentage
• System integration: Non-refundable once system integration has commenced
• Ongoing support: Monthly service fees refundable with 30-day written notice

5. Power System Analysis

For power system analysis services:

• Preliminary analysis: Full refund if cancelled before data collection begins
• Detailed studies: Refund based on completed analysis stages
• Report delivery: No refunds after final report has been delivered
• Revision requests: Minor revisions included; major revisions may incur additional charges

6. Payment Processing

Refund processing details:

• Processing time: 10-15 business days after approval
• Original payment method: Refunds processed to original payment method
• Bank fees: Client responsible for any bank or processing fees
• Partial refunds: Applied to original invoice balance

7. Dispute Resolution

If you disagree with a refund decision:

• Informal resolution: Contact us directly to discuss concerns
• Written appeal: Submit written appeal with supporting documentation
• Independent review: Unresolved disputes may be reviewed by neutral third party
• Legal remedies: Hawaii state law governs all refund disputes

8. Quality Assurance

We stand behind our professional services:

• Professional standards: All work performed per industry best practices
• Error correction: We'll correct work errors at no additional charge
• Satisfaction guarantee: If you're not satisfied, contact us within 7 days
• Professional liability: Covered by appropriate professional insurance

9. Service Modifications

Changes to requested services:

• Scope changes: May result in adjusted fees and timelines
• Client-requested changes: Additional charges may apply
• Third-party delays: Beyond our control and may affect project completion
• Regulatory requirements: May necessitate additional work and fees

10. Force Majeure

Refunds may not be available in cases of:

• Natural disasters affecting our ability to provide services
• Government restrictions or mandate changes
• Client's failure to provide necessary information or access
• Third-party vendor or supplier failures beyond our control

11. Contact Information

For refund requests or questions about this policy, please contact us:

12. Policy Updates

We may update this refund policy periodically. Changes will be posted on our website with an updated effective date. For policy changes affecting existing projects, we'll provide written notification.